My purchases

All your purchases in one place, in two tabs like the Account page: "Tickets" (your ticket orders and tickets personalised to you) and "Packages" (your voting packages and voting passes) — each with receipts and credit notes. A tab without content is not shown.

Access

Logged-in members see their purchases automatically. As a guest, enter the email address you bought with and request an access link — it is valid for a limited time and shows only your own purchases. Bought with a different email address? Request a separate access link for it.

Tickets

Your ticket orders, ten per page, with purchase date, event, the date of the event ("On"), quantity, unit price, total and any refunded amount. Downloads per order:

• Tickets (PDF): all tickets of an order in one file — also re-downloadable later
• Receipt (PDF): the organizer's receipt for your purchase
• Credit note (PDF): issued automatically when tickets were refunded
• Google Calendar / Apple / Outlook (.ics): adds the date of an upcoming order to your calendar — the same buttons appear on "Tickets in your name"

Tickets in your name

Tickets personalised to you, ten per page — including tickets someone else bought for you. "Show ticket" opens the ticket page with its ticket code and "Download PDF" — the PDF carries the QR code you show at the entrance; for events with public voting, "To the voting" takes you straight to your ballot. Receipts stay with the buyer of the ticket.

Voting access

• Voting packages (recurring), one card per package: a status chip ("Active", "Ends at period end", "Payment failed" or "Ended") with the renewal or end date (right after a renewal date the line reads "Paid until … · renewal in progress" until the renewal payment is booked; the chip stays "Active"), "To the voting", and — when a card payment failed — "Change payment method" to settle the open amount with another card (PayPal packages are fixed in your PayPal account). Open a card to see every contract with its own payments and receipts; a payment stays "Paid", and each refund appears as its own line above it (date, minus amount, "Refunded" or "Partial refund") with its credit note. "End package" cancels to the end of the paid period directly on this page, without an extra verification email; "Reactivate package" takes the cancellation back while the period is still running — not for a package you cancelled in your PayPal account, and not for voting access mirrored from the old voting system: that is cancelled in the old system and runs until its expiry date there.
• Voting passes (one-time), ten per page: each with "To the voting" for its date and its receipt; a refund appears as its own line above the pass, with its credit note.

Newsletter

One checkbox for the newsletter of each event you bought from, plus "Munich Musicians DB" for news from the platform. Untick a box to unsubscribe — the change is saved immediately.

Delete my data

Guests can request deletion of their data at the bottom of the page: access is removed immediately and running packages are cancelled. Purchase records and receipts are retained for the legally required period, then permanently deleted or anonymised. Members delete their account in their profile settings instead.

If the organizer cancels an event or date, your online tickets are refunded automatically and you are notified by email.